JH Loyalty Pause 

• Clients at certain levels may apply for their profile to be paused for between 6 and 12 months if they expect they will not be making any purchases for a period of time.  
• During this time, no JH Rewards will be issued, and you will not move Levels. 
• If you shop during this period, your profile will still be paused and no applicable returns will be earned. 
• Clients may only apply for this once within a 24-month period.  
• All pause applications are subject to approval at the discretion of Juliette Hogan.  

Free Shipping within New Zealand and Australia  

• Free Shipping within New Zealand and Australia is available for all individuals logged in with a Client Profile who spend over $199 in a single transaction.
• Free Shipping is for New Zealand and Australian addresses only.  

Complimentary Hemming  

• Complimentary hemming is available as per the Hemming Program Terms and Conditions found on the Website.
• Please refer to the Hemming Program Terms and Conditions for more information.

Complimentary Alterations  

• Complimentary alterations eligibility is based on the Client’s Level. 
• Complimentary alterations are to be completed through Juliette Hogan, and not a third party alterations provider. 
• We are unable to accept returns on garments that have been altered unless the garment is faulty. 
• Complimentary alterations are limited to the selection of alterations that we already offer. 
• These include:
  • Strap shortening / lengthening
  • Sleeve shortening
  • Top & jacket shortening  
  • Other minor alterations  
• There may be exceptions to this list where an alteration is not technically possible due to garment construction or materials availability. 
• If you are after an alteration but you are not sure if we offer it, please contact us at hello@juliettehogan.com or connect with a team member in-store. 

JH Styling Appointments  

• JH styling appointments are available to all individuals with a Client Profile.  
• JH styling appointments are both in-store and virtual.  
• JH styling appointments are subject to availability.  

Free International Shipping  

• Free international shipping eligibility is based on the Client’s Level.  
• Eligible transactions must be $199+.  
• Clients must be logged into their Client Profile to be eligible for free international shipping on the Website.  

Order Returns  

• Free order returns eligibility is based on the Client’s Level.  
• If eligible, free returns apply to all purchases - online or through a Juliette Hogan Store.  
• The purchase needs to be against the client’s profile to be eligible for returns.  
• Free returns are provided in the form of a return shipping label, included in the order when it is dispatched from Juliette Hogan. 
• Clients are responsible for packaging and preparing their items for return, and either booking the courier themselves through the provided link or letting the JH team know your return is ready to be picked up.  
• You will not receive a free  
• The Juliette Hogan standard returns policy applies to all orders subject to free returns.  

Early Access to Limited Brand Offers & Events  

• Early Access to Limited Brand Events eligibility is based on the Client’s Level.  
• Early access does not guarantee availability.  

Lifestyle Partner Offers  

• Lifestyle Partner Offers eligibility is based on the Client’s Level. 
• Lifestyle Partner offers will be set out by Juliette Hogan and may be redeemed through a third party.  
• The specific terms and conditions of each offer will be specified at the time the offer is communicated.  

Early Access to Range Books 

• Early Access to Range Books eligibility is based on the Client’s Level. 
• Collection range books are available as stipulated by Juliette Hogan.  
• Juliette Hogan reserves the right to alter or remove products shown in the range book.  
• Delivery dates are estimated and not guaranteed. 
• Range book access does not guarantee stock availability when the item is available for purchase.  
• All range books will be communicated via email. 
• Range book access is for eligible recipients only and should not be shared.  
• In the instance that you move down a level after receiving early range book access but before it becomes public online, the range book will not be able to be viewed online.  
• All early access to range books is for personal use only.  

Exclusive Feedforward Opportunities  

• Exclusive Feedforward Opportunities eligibility is based on the Client’s Level.  
• Exclusive Feedforward opportunities will be available on an ad hoc basis as set out by Juliette Hogan.  

LEARN MORE ABOUT OUR LOYALTY PROGRAM HERE > 

ABOUT JH REWARDS > 

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At Juliette Hogan we care about our people and we want to help in every way possible. If you couldn’t find the information you were looking for, please reach out to the team at hello@juliettehogan.com. We are here to help.