1. JH Rewards can only be earned through purchases directly from Juliette Hogan Stores or the Website.  

2. At its sole discretion, Juliette Hogan may update a Client Profile with a JH Reward because of purchasing behaviour, incentive and/or promotional activities. 

3. Juliette Hogan may notify the Client via email of their entitlement to any JH Rewards but cannot guarantee the delivery of these emails. 

4. Any spend or reward value displayed in an email is accurate only at the time of the email sent.  

5. Juliette Hogan reserves the right to withdraw, cancel or vary the JH Rewards without notice and at any time. 

6. JH Rewards are expressed in a monetary form - for example, a $30 JH Reward. However, in no way does JH Rewards represent legal tender in any country. 

7. JH Rewards are treated as dollar-off discounts against items purchased, and like all discounts, the value cannot be refunded. 

8. Individuals can use multiple JH Rewards in a single transaction.  

9. Each JH reward can only be applied to a single transaction. If the entire value is not used, the remainder is no longer available to spend.  

10. JH Rewards have a fixed issue and expiry date and can only be used on or after the issue date and up to 11:59 pm NZST on their expiry date. 

11. JH Rewards cannot be sold, transferred, or assigned and are not redeemable for cash or any other instruments, including (but not limited to) gift vouchers, gift cards, cheques, and credit notes. 

12. JH Rewards cannot be redeemed in conjunction with JH Benefits or promotional codes.

13. JH Rewards can only be redeemed at Juliette Hogan Stores in New Zealand and on the Juliette Hogan Website. 

14. The currency in which JH Rewards are redeemed will be based in New Zealand Dollars.  

15. Juliette Hogan reserves the right in its absolute discretion to exclude certain items and promotions from being redeemed by using JH Rewards. Products that cannot be purchased using JH Rewards include gift vouchers, charity products, freight costs and alterations. Juliette Hogan reserves the right to add to the excluded products list from time to time. 

16. If a Client Profile is terminated from the JH Loyalty Program, all outstanding and future JH Rewards will no longer be valid and will be rendered invalid. 

17. JH Rewards can take up to 48-hours after a qualifying purchase in-store or order dispatch from an online purchase before they are available for redemption. 

18. All JH Rewards have an expiry date at which point they will no longer be available for redemption. Juliette Hogan reserves the right to change the expiry date of any JH Reward at any time without prior notice. 

19. Only JH Rewards from one JH Loyalty Program profile can be presented per transaction. 

20. Juliette Hogan will not be held responsible or liable if JH Rewards are not able to be redeemed for whatever reason but specifically, in the case of a technical failure of software or hardware or an EFTPOS malfunction. 

21. JH Rewards can only be redeemed once. If you try to redeem more than once this will be later declined and a member of the Juliette Hogan team will be in contact with you. 

22. In any transaction where a JH Reward is used, the total value of goods purchased, minus any products not eligible, must be the same or higher than the value of the reward.  

23. Returns: If a client wishes to return a purchase that has previously earned a JH Reward, Juliette Hogan will process the return and generate a new reward of the same value. 

24. In the instance that not all items purchased with a JH Reward are returned, the reward will be valid against the item that the client keeps.  

25. Faulty Items: If your purchase is deemed faulty, you will be reimbursed with (a) a replacement item or exchange, in which case your JH Reward will not be able to be redeemed again, or (b) a refund for the amount paid and your JH Reward will be reloaded against your client profile.  

26. Any items purchased using a JH Reward redemption will only be sold as their value less the redemption as a discount. This will become the actual sale price for the item, and therefore its return/exchange value. 

27. Exchanges: All purchased where a JH Reward has been used are eligible to be exchanged accordance with our Returns Policy. If the exchange is for a lesser value, Juliette Hogan will process a full return first and any JH Rewards earned on the initial transaction purchase will be forfeited. If a subsequent exchange purchase warrants a JH Reward based on the transaction value, then the client will earn JH Rewards on the subsequent transaction purchase in accordance with these Terms and Conditions. 

ABOUT JH REWARDS > 

JH REWARDS FREQUENTLY ASKED QUESTIONS > 

REDEEMING JH REWARDS > 

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At Juliette Hogan we care about our people and we want to help in every way possible. If you couldn’t find the information you were looking for, please reach out to the team at hello@juliettehogan.com. We are here to help.