Pre-order is not a service that we consistently offer at Juliette Hogan.
When we do offer pre-order, this is how it works:
What does Pre Order mean?
When purchasing a garment by Pre Order, you have the opportunity to secure the product before it is physically available in our stores. Payment for the garment is required at the time of order placement. You will receive your order in-line with the garment being available in store.
When will I receive my Pre Order?
All Pre Orders will be dispatched 1-2 days prior to the date the garment is available in-store*. Please refer to a garment’s specific product page on our website to see the ‘Available’ date it will be in store. You will receive an Order Confirmation email from us when you place your order, and then another email once your order has been dispatched with courier tracking information.
The style or size I want is ‘Sold Out’ for Pre Order. Have I missed out completely?
No, you haven’t missed out completely. We only release a limited quantity of the available stock for Pre Order. The remaining stock will be available in-store and online from the garment’s launch date. Please reach out to our team to be personally notified when your garment is available in store. Please note that this stock is also subject to availability and we cannot always guarantee your size will be available.
Can I place a Pre Order through your retail stores?
All Pre Orders need to be placed through our online store. However, our team can assist you with placing your order and answer any questions you may have.
Can I purchase my Pre Order using a ‘Buy Now Pay Later’ provider?
Yes, you can. Our standard payment terms and conditions apply. Payment can be made via Visa, Mastercard, American Express, AfterPay, Lay-Buy, Klarna and Juliette Hogan Gift Vouchers.
Can I return or exchange a garment purchased on Pre Order?
Yes, our Standard Returns Policy applies to all Pre Orders. If you would like to return or exchange a garment you have Pre Ordered online with Juliette Hogan, you must do so within 14 days of receiving your order. Returns will only be accepted if:
- Goods are returned within 14 days of delivery
- All original swing tags are attached
- Goods are unaltered and deemed re-saleable
- Proof of purchase is provided
Can I try on the product before I Pre Order?
No, the items are not available to try on before purchasing. Pre Order is an opportunity to secure a garment before it launches in store, meaning the garment will not be available to try on. Our experienced retail store teams are available by phone, email or live chat to answer any questions you may have on style, sizing, and fit, plus our Standard Returns Policy applies to any garments purchased by Pre Order.
I want to Pre Order multiple pieces, will I receive them at the same time?
Pre Order items will be dispatched in-line with the garment being launched in-store. If the garments you order have different ‘Available’ dates, they will be dispatched separately. Similarly, if you place an order containing a pre-order item and an item that is already available, the items will be dispatched separately.
Please refer to a garment’s specific product page on our website to see the ‘Available’ date it will be in store. You will receive an Order Confirmation email from us when your order has been placed, then another email once your order has been dispatched detailing which garments are included and the courier tracking information.
If you have any queries regarding when your items will be available, or when they will be dispatched, please don’t hesitate to get in touch with us at firstname.lastname@example.org for further clarification.
Can I cancel or change my Pre Order before delivery?
You may cancel your Pre Order at any time prior to dispatch, to receive a full refund. If you wish to make any changes to your Pre Order, please contact the team at email@example.com as soon as possible so we can capture and confirm any changes prior to dispatch.
At Juliette Hogan we care about our people and we want to help in every way possible. If you couldn’t find the information you were looking for, please reach out to the team at firstname.lastname@example.org. We are here to help.