How can I access my Client Profile?
Your Client Profile is available to you on the Juliette Hogan website, by clicking on the ‘person’ icon. You can access your Client Profile by using your email address, and email authentication link.
How do I log into my Client Profile without a password?
Password-less authentication will send you a single session link to the email address you have given us. This link is active for a limited time only. This link will open your Client Profile.
Can I log in with a password?
You can only log into your Client Profile using the single session link.
How do I update my details?
You can update your details by logging into your Client Profile through the Juliette Hogan website. From here your name, phone number, and email address can be updated through the “Profile Details” tab. Alternatively, let us know what you’d like to update by emailing us at email@example.com or by visiting the JH team in-store.
Will all my purchases appear in my Client Profile?
All your purchases will appear in your Client Profile. You can view them by selecting ‘Transaction History’ in your Client Profile.
Why aren’t all my purchases showing on my Client Profile?
There are a few reasons why your purchases may not be showing in your Purchase History:
- You may have multiple accounts with different email addresses or names.
- Your sale may not have been processed under your name at the time of purchase.
Please get in touch with us at firstname.lastname@example.org and we can look into any of these issues for you.
I just made a purchase online, why isn’t the purchase showing on my profile?
Online transactions can take 1 – 3 days to appear on your Client Profile.
If your order is still not showing on your Client Profile after a week, please get in touch with us at email@example.com.
At Juliette Hogan we care about our people and we want to help in every way possible. If you couldn’t find the information you were looking for, please reach out to the team at firstname.lastname@example.org. We are here to help.