How do I redeem my JH Rewards?
To redeem your JH Rewards in-store, let the team know you have rewards you'd like to use.
To redeem your JH Rewards online, simply apply the rewards you wish to use at checkout. This stage is beyond the 'Cart' page. Your available rewards will be visible under your cart summary when checking out. Ensure you are logged into your Client Profile to view your rewards.
You will need to type the value of rewards you would like to redeem into the text box, and select the box to Apply.
The value of rewards will be taken off the total before payment is taken.
N.B. Rewards are not deducted automatically. You need to select to apply them to the sale.
What can I use my JH Rewards on?
You can use your JH Rewards on most Juliette Hogan products. Products that cannot be purchased using JH Rewards include:
- Gift vouchers
- Charity products
- Freight costs
Juliette Hogan reserves the right to add to the excluded products list from time to time.
Can I redeem my JH Rewards online?
Yes, at checkout you will have the option to redeem some or all your JH Reward balance. Ensure you are logged into your Client Profile before checking out.
Can JH Rewards be used on sale items?
Yes, JH Rewards can be used on all purchases including sale items if the total purchase value of the transaction is equal to or exceeds the value of the JH Rewards.
Can I use JH Rewards in conjunction with a Buy Now, Pay Later payment method?
Yes, JH Rewards can be used on all eligible transactions. JH Rewards can be used in conjunction with all accepted payment types, including Buy Now, Pay Later payment methods.
Please note the discount must be applied before the payment is made, so ensure you are logged into your Client Profile before proceeding to payment.
Can I use multiple JH Rewards in one transaction?
Yes, you can use any active JH Rewards you have in a single transaction.
Can I split my JH Reward over two or more transactions?
Yes, a JH Reward can be split across as many transactions as you choose. When redeeming, you can choose a value within your available JH Rewards Balance to redeem. This will automatically redeem from your oldest available JH reward first.
Can I earn a JH Reward in a transaction where I have also redeemed a JH Reward?
Yes, you can earn JH Rewards based on the amount you spend after all JH Rewards and other discounts have been removed.
Can I use JH Rewards earned by someone else?
No, JH Rewards cannot be passed between individuals. You can only use JH Rewards you have earned on your profile.
Can I get store credit for my JH Rewards?
No, JH Rewards cannot be exchanged for store credit.
Can I redeem my JH Rewards as part of an in-store layby purchase?
Yes, JH Rewards can be used as part of the payment for an in-store layby. All standard layby terms and conditions apply.
What happens if I use a JH Reward as a payment towards an in-store layby, which I later cancel?
When creating a layby, you agree to our layby terms and conditions which each purchase is subject to a non-refundable deposit of 20% of its total value. If your JH Reward was used as part of the layby deposit, then your JH Reward will not be refunded.
If I return an item that I used a JH Reward to pay for partially or fully, will I be able to use my JH Reward again?
Yes, if a JH Reward is used on an item that is subsequently returned, a replacement refund reward of equal value will be loaded against your Client Profile. Any items purchased using a JH Reward redemption will only be refunded for the amount paid. Refund rewards have an expiry period of 14 days, and cannot be extended.
At Juliette Hogan we care about our people and we want to help in every way possible. If you couldn’t find the information you were looking for, please reach out to the team at firstname.lastname@example.org. We are here to help.