WE AIM TO MAKE RETURNING OR EXCHANGING YOUR ORDER AS SIMPLE AS POSSIBLE.
You may return any full-priced garment you have purchased from Juliette Hogan for refund, exchange or credit within 14 days of receiving your order.
Returns of sale (discounted) products will only be accepted within 7 days of receiving your order, and for exchange or credit only (no refunds).
Please follow the returns procedure outlined below.
- First, fill out the returns form supplied with your order. This must accompany the items you wish to return. You can download a copy of our returns form here.
- Please package the garment carefully, ensuring your name, address, and order details are clearly written on the outside of the package.
- Return to the following address via tracked courier:
Juliette Hogan Online Returns
2-8 Osborne Street
- Items must be returned via tracked courier, or returned to one of our stores.
- Shipping costs back to Juliette Hogan are the responsibility of the client.
- Item(s) must be returned unused, unwashed, and unaltered, with tags attached.
- We do not refund sale products: exchange or credit only.
- Exchanges can only be made by Juliette Hogan Online or in our stores and not at a Juliette Hogan stockist.
- Items purchased from a Juliette Hogan stockist need to be returned directly to the stockist
Exchanges are subject to availability so please contact firstname.lastname@example.org in order for us to confirm and secure the replacement item.
At Juliette Hogan we care about our people and we want to help in every way possible. If you couldn’t find the information you were looking for, please reach out to the team at email@example.com. We are here to help.