How long does it take?
We will aim to have your repairs completed within four weeks from receiving your item.
What can be repaired?
We can repair selected Juliette Hogan or JHL branded items purchased from a Juliette Hogan boutique, stockist or second-hand. Please see below for exclusions.
We do not offer the following repairs:
- Marked/stained items including fading or discolouration
- Worn out fabric
- Holes in denim or JH Down
- Re-dying garments
- Upcycling or reworking garments
- Repairing leather items
Garments we can’t repair:
- JH undergarments
- JHL bodysuit
- Unclean garments or other garments that we deem to be unsanitary to repair
- JH seconds & samples
The following repairs will likely result in a visually altered garment:
- Patching holes
- Torn seam repair
What if I don’t live near a Juliette Hogan store?
Our repair process is available through our online repair request portal.
Is my item too old to be repaired?
We encourage our clients to submit items to be repaired regardless of the age of the garment. The determining factor of whether we can or cannot complete a repair is due to damage – severity or extent.
At Juliette Hogan we care about our people and we want to help in every way possible. If you couldn’t find the information you were looking for, please reach out to the team at email@example.com. We are here to help.